Return Policy

Effective Date: 04/06/2025

At SOLPOWER, operated under HATSINGIMARI FARMERS PRODUCER COMPANY LIMITED, we strive to ensure customer satisfaction by delivering high-quality solar panel products and services. If you are not entirely satisfied with your purchase, we’re here to help.


1. Return Eligibility

You may request a return or replacement under the following conditions:

  • The product is physically damaged or defective on delivery
  • Incorrect product delivered (different model/specification than ordered)
  • Missing components or parts
  • Manufacturing defects found within 7 days of installation

Note: Products once installed and working properly cannot be returned for refund or exchange unless there is a technical or functional issue covered under warranty.


2. Return Window

  • All return requests must be raised within 7 days of delivery or installation.
  • After this period, only warranty claims will be applicable.

3. Non-Returnable Items

The following items are non-returnable:

  • Products damaged after installation due to misuse or negligence
  • Customized solar systems built specifically for your property
  • Accessories sold separately unless defective

4. Return Process

To initiate a return:

  1. Contact our Customer Support at [Insert Contact Number/Email]
  2. Provide the order invoice, photos/videos of the issue, and a brief description
  3. Our team will inspect and validate your claim within 3–5 working days
  4. If approved, we will arrange pickup or guide you to return the item via an authorized agent

5. Refund/Replacement Terms

  • Replacement will be initiated for eligible returns based on stock availability
  • Refunds, if applicable, will be processed within 7–10 working days through the original payment method after inspection
  • Refund amount may be adjusted for any installation, handling, or logistics charges (if applicable)

6. Warranty Support

If the product shows issues after the return window but within the warranty period, customers should raise a warranty service request instead of a return.


7. Contact Us

For any queries or support, contact:

HATSINGIMARI FARMERS PRODUCER COMPANY LIMITED

Vill & PO - Fekamari, P.S - South Salmara

Dist - South Salmara Mankachar, Assam – 783135

📞+91 690-144-1026